How Hanlie, a conveyancer in Bloemfontein, kept buyers and sellers in the loop through long transfers

Hanlie's conveyancing practice in Bloemfontein handles around 30 transfers in flight at any time. Conveyancing is slow by nature — bond approvals, deeds office submission, registration, payouts — and clients (especially first-time buyers) check in constantly.

The fix was a Kanban stream per active transfer. The stages map exactly to the South African transfer process: Mandate → FICA → Bond Cancellation → Bond Grant → Deeds Office → Registered → Settled. Each stage move fires a tailored WhatsApp message to both buyer and seller, in their language. Clients can see exactly where their transfer is without phoning.

Job Cards handle the on-site administrative work — FICA collection visits, document signings, sign-off PDFs that the client signs on their phone and the firm stores against the matter. The 5-year searchable history has already saved Hanlie's bacon twice when sellers came back questioning compliance documents.