pet veterinary
How Dr Thandi, a vet in Nelspruit, turned vaccination recall from chaos into a calm queue
Per-patient recall cadence (configurable by species and vaccine schedule) gave a busy small-animal practice a predictable queue of bookings.
Dr Thandi runs a small-animal practice in Nelspruit. Vaccination recall was a mess — different species, different schedules, different owners forgetting at different rates. Her receptionist was running a wall calendar with sticky notes.
ClientPulse's per-patient configurable cadence solved the structural problem. Each patient (the pet, not the owner) is initialised with the right recall cadence — 12-month for adult dogs, 4-month for puppy series, custom intervals for chronic patients. Reminders fire to the owner's WhatsApp at the right month, in their language, with a one-tap booking link.
Birthday messages went to the pets, not the owners (Dr Thandi was very specific about this) — owners loved it. The reactivation effect on dormant clients has been steady.
The Communication Log was a compliance bonus she didn't expect. When an owner disputes whether a vaccine was due, Dr Thandi can pull the entire recall message history in seconds.
“My receptionist's wall calendar is now a museum piece. The recall pipeline runs itself.”
Dr Thandi — Veterinarian, Nelspruit